{"id":1840,"date":"2026-06-12T16:08:31","date_gmt":"2026-06-12T16:08:31","guid":{"rendered":"https:\/\/m-elia.gr\/?page_id=1840"},"modified":"2026-06-12T17:13:16","modified_gmt":"2026-06-12T17:13:16","slug":"%cf%80%ce%bf%ce%bb%ce%b9%cf%84%ce%b9%ce%ba%ce%ae-%ce%b5%cf%80%ce%b9%cf%83%cf%84%cf%81%ce%bf%cf%86%cf%8e%ce%bd","status":"publish","type":"page","link":"https:\/\/m-elia.gr\/en\/%cf%80%ce%bf%ce%bb%ce%b9%cf%84%ce%b9%ce%ba%ce%ae-%ce%b5%cf%80%ce%b9%cf%83%cf%84%cf%81%ce%bf%cf%86%cf%8e%ce%bd\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Returns &amp; Right of Withdrawal Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: June 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At m\u2019 elia, we want every customer to be completely satisfied with their purchase. For this reason, we apply the following Returns and Withdrawal Policy in accordance with applicable Greek and European consumer protection legislation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Right of Withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers have the right to withdraw from their purchase within fourteen (14) calendar days from the date of receiving their order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise this right, please contact m\u2019 elia by email at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>meliaproducts.rhodos@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">or by phone at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>+30 6945713479<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">o be eligible for a return, the product must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be unused<\/li>\n\n\n\n<li>Be in its original condition<\/li>\n\n\n\n<li>Be returned in its original packaging<\/li>\n\n\n\n<li>Not have been damaged by the customer<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Exceptions to the Right of Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and health protection reasons, returns cannot be accepted for personal care products that have been opened or used after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes, but is not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beeswax<\/li>\n\n\n\n<li>Lip balm<\/li>\n\n\n\n<li>Body oils<\/li>\n\n\n\n<li>Face and body care products<\/li>\n\n\n\n<li>Any other product that comes into direct contact with the skin<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Defective or Damaged Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a product is received damaged or defective, the customer must notify m\u2019 elia within forty-eight (48) hours of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The request should be accompanied by photographs of the product and its packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the claim, m\u2019 elia will proceed with either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product replacement, or<\/li>\n\n\n\n<li>Full refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">at no additional cost to the customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is due to an error or defect attributable to m\u2019 elia, return shipping costs will be covered by m\u2019 elia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In all other cases, return shipping costs are the responsibility of the customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be issued using the same payment method used for the original purchase, where technically possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be processed within a reasonable period following receipt and inspection of the returned product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contact Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding returns or withdrawal rights, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>meliaproducts.rhodos@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sales &amp; Customer Support Contact: Maria Sentemente<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone: +30 6945713479<\/strong> +30 6945713479<\/p>","protected":false},"excerpt":{"rendered":"<p>\u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0395\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ce\u03bd &amp; \u03a5\u03c0\u03b1\u03bd\u03b1\u03c7\u03ce\u03c1\u03b7\u03c3\u03b7\u03c2 \u03a4\u03b5\u03bb\u03b5\u03c5\u03c4\u03b1\u03af\u03b1 \u03b5\u03bd\u03b7\u03bc\u03ad\u03c1\u03c9\u03c3\u03b7: \u0399\u03bf\u03cd\u03bd\u03b9\u03bf\u03c2 2026 \u0397 m&#8217; elia \u03b5\u03c0\u03b9\u03b8\u03c5\u03bc\u03b5\u03af \u03ba\u03ac\u03b8\u03b5 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7\u03c2 \u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b1\u03c0\u03cc\u03bb\u03c5\u03c4\u03b1 \u03b9\u03ba\u03b1\u03bd\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03bf\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b1\u03b3\u03bf\u03c1\u03ac \u03c4\u03bf\u03c5. \u0393\u03b9\u03b1 \u03c4\u03bf\u03bd \u03bb\u03cc\u03b3\u03bf \u03b1\u03c5\u03c4\u03cc \u03b5\u03c6\u03b1\u03c1\u03bc\u03cc\u03b6\u03bf\u03c5\u03bc\u03b5 \u03c4\u03b7\u03bd \u03b1\u03ba\u03cc\u03bb\u03bf\u03c5\u03b8\u03b7 \u03c0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u03b5\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ce\u03bd \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03b9\u03c3\u03c7\u03cd\u03bf\u03c5\u03c3\u03b1 \u03b5\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ae \u03ba\u03b1\u03b9 \u03b5\u03c5\u03c1\u03c9\u03c0\u03b1\u03ca\u03ba\u03ae \u03bd\u03bf\u03bc\u03bf\u03b8\u03b5\u03c3\u03af\u03b1. 1. \u0394\u03b9\u03ba\u03b1\u03af\u03c9\u03bc\u03b1 \u03a5\u03c0\u03b1\u03bd\u03b1\u03c7\u03ce\u03c1\u03b7\u03c3\u03b7\u03c2 \u039f \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03ae\u03c2 \u03ad\u03c7\u03b5\u03b9 \u03c4\u03bf \u03b4\u03b9\u03ba\u03b1\u03af\u03c9\u03bc\u03b1 \u03bd\u03b1 \u03c5\u03c0\u03b1\u03bd\u03b1\u03c7\u03c9\u03c1\u03ae\u03c3\u03b5\u03b9 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b1\u03b3\u03bf\u03c1\u03ac \u03c4\u03bf\u03c5 \u03b5\u03bd\u03c4\u03cc\u03c2 \u03b4\u03b5\u03ba\u03b1\u03c4\u03b5\u03c3\u03c3\u03ac\u03c1\u03c9\u03bd&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1840","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"\u039c\u03b1\u03c1\u03af\u03b1 \u03a3\u03b5\u03bd\u03c4\u03b5\u03bc\u03ad\u03bd\u03c4\u03b5","author_link":"https:\/\/m-elia.gr\/en\/author\/meliaproducts-rhodosgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"\u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0395\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ce\u03bd &amp; 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